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Invest in the Success of your Knowledge Management (KM) Software

When you invest in a leading KM software solution, you want to ensure the continued success of your strategic KM initiatives for your users. Throughout your deployment, iWare Software's Annual Maintenance Contracts help you ensure that your system and users are running at the speed of your business. With maintenance, you'll receive a priority response to your inquiries.

With free upgrades to the next version of iWare, you'll stay current with the latest updates and best technology. In addition, Annual Maintenance customers gain insight into more productive and useful ways to use iWare through our senior technical service representatives.

Purchased at the same time as your software licenses at 20% of the software cost*, Annual Maintenance provides you with:

• Free major upgrades to the next version of iWare to stay current with the best technology**


• Unlimited support calls via a toll-free phone for designated contacts to ensure your users are always up and running***


• Email support for designated contacts


• Priority response to technical support inquiries by a senior technical support representative


• Direct notification of free software updates including fixes, service releases, and documentation updates


• Technical Newsletter with software tips and tricks


• Priority response to error reports


• Priority consideration for product suggestions to help us shape the next version of iWare with the features that are most useful to our customers


• Access to technical white papers & product roadmap


• Opportunity to be showcased as an iWare success site

Your KM software is important to the day-to-day operations of your business, and we are committed to providing you with the support you need to succeed.

Call 1-877-422-6932 for further information on Annual Maintenance.

* Annual Maintenance Contracts are available to all iWare customers. Costs are 20% of new user MSRP for your number of software licenses with a minimum of $1000; paid annually. To receive benefits of Annual Maintenance, including free upgrades, your contract must be current.

** Free upgrade does not include upgrades to third-party software.

*** Priority technical support for Annual Maintenance customers is offered 8:30 a.m.to 5:00 pm ET; does not include implementation/installation, database administration, system/network/network security configuration, software customization, or training (other than how-to questions). Designated contacts must be named help-desk individuals. Technical support policies are subject to change.