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Transportation
SUPPLY CHAIN Your Challenge As customer service representative you are responsible for sourcing bulk commodity materials from several storage and supply points and arranging least cost just in time shipment by rail and truck to many customers. Your key supplier has an unanticipated strike. Your challenge is to change supply points and delivery modes to maintain on time supply to your customers while minimizing the cost of the disruption. Our Solution iOnLine provides an intuitive platform to access information and knowledge during real operating situations and to make it immediately accessible by operations personnel. Examples include:
iOnLine provides a window for operations personnel to link and view information needed to reschedule the deliveries, and display the schedule to the customer and internal operator who do the loading. This avoids lengthy multiple telephone conversations when the customer service representative needs to be solving the scheduling issues. It allows an optimized schedule to be developed quickly while confidence is built at the customer and with internal operations. |
Operator / Decision 
