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Your Challenge
The amount of data, information, and knowledge in organizations has increased rapidly with advancing technology. Accessing and sharing essential data and information within an organization has become a difficult and time-consuming task. Some data are automatically converted to information through various “specialized applications” but most require some form of human intervention before becoming valuable information. Even more difficult to define, use and share is the knowledge and expertise inherent in the staff and managers of organizations. Complex learning curves, departmental boundaries, and inconsistencies in how information is stored and accessed prevent information from becoming knowledge. Knowledge is necessary for actions that will have a business impact.

Our Solution
iWare^TM, a desktop knowledge management system, solves this problem by bridging organizational boundaries. Through the use of an intuitive user-interface, iWare^TM captures, organizes, and distributes data, information, and knowledge to be shared within a corporate workgroup.

Data becomes information when it becomes relevant to what needs to be done. Information becomes knowledge when it is used in the successful completion of tasks, thereby transforming knowledge into actions. iWare^TM provides an environment for this transformation so that people can focus on actions that have an impact on the business of their organization.

Knowledge Capture
Data, information, and knowledge are organized in iWare^TM into a series of different knowledge objects that have different functionality depending on their type. These may capture structured information such as text, graphics, sound, and video files, spreadsheet models, or engineering drawings. They may also capture unstructured information such as employee experience, anecdotal knowledge, or details of real-time unexpected events. They may provide a link to the information in specialized applications such as Document Management, Asset/Facilities Management, or similar systems that are not readily accessible by people requiring the information.

Identifying and cataloguing useful information and knowledge reduces the dependence of the corporation on any single person or department to perform an entire task. This allows a network of documented expertise to be available to the entire organization.

Knowledge Mapping
iWare^TM can map or associate data, information, and knowledge in a way that creates a network that represents their inter-relationships. Mapping is accomplished by associating knowledge objects with each other. The resulting knowledge map provides a guide as to how different items of information are related. It allows related knowledge to be easily accessible when and where it is relevant for the task at hand.

This mapping in iWare^TM is completely flexible, rather than having to fit a defined hierarchical model or architecture that has been created to govern the collection and categorization of knowledge. Most organizations are better off simply providing and mapping the knowledge and information that exists within the organization. This dispersion of knowledge as described in a map may appear unconventional but it is more useful than a hierarchical model that is only understood by its creators. Mapping organizational knowledge and information yields endless access avenues for the individuals in an organization.

Knowledge Distribution
iWare^TM allows the individual users and viewers to have access to the data, information, and knowledge through a number of intuitive and easy-to-use graphical interfaces. iWare^TM provides a visual means of accessing the knowledge map and the information stored for the knowledge objects. Imagine a central repository of information and knowledge that people may access at any time and are able to not only read documents about a particular situation but also view a video clip illustrating how to alleviate the problem. The user may discover a minor improvement and add that knowledge using the same easy-to-use interface. iWare^TM also provides powerful explorer and locator facilities that can readily find the knowledge required for a task.

By making data, knowledge and information as accessible as possible, not only the number of people extracting knowledge and information increases but also the number of people who contribute knowledge and information.