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Operator / Decision Support System




“Operator access to relevant information during critical events can have a major impact on the overall performance of a plant or facility. The recent Los Angeles blackout was blamed on operator error. This system is aimed at providing the operator with information in real time to enable good decision making under time stress.”

The amount of data available to operators and operations supervisors responsible for the profitable operation of a facility has increased rapidly with the implementation of new technology.

Identifying and capturing information so that it can be useful can be cumbersome and time consuming. Even more difficult to define, use, and share, is the knowledge and expertise inherent within the operations staff itself.

Accessing relevant information during critical events can have a major impact on the overall performance of a plant or facility.

iOnline provides an intuitive platform to allow operations personnel immediate access to information and knowledge during real operating situations. Examples include: operating procedures, troubleshooting guides, incident resolutions, and scheduled activities.

iOnline provides a window for operations personnel to link and view information associated with the unit operation, plant equipment, and instrumentation of the facility. This allows operators to access relevant information when they need it, where they need it, and therefore make better decisions and reduce potential incident or shutdown turnaround times.

iOnline Benefits:
iOnline can be used to capture and share knowledge that has been accumulated over the years by operations personnel:
  • Operators’ experience and instincts

  • Rules of thumb and anecdotal information

  • Operating know-how and insights
This critical information, typically lost when operators or supervisors retire or change job roles, can now be easily preserved and re-applied as required. This knowledge can be accessed through iOnline even when the knowledgeable person is not available.

iOnline's Value Proposition:
  • Reduce downtime using incident awareness and tracking

  • Increase information access and accuracy for operations

  • Increase decision efficiency and effectiveness

  • Transfer and share knowledge among operating staff

  • Get more value from legacy systems.
See also iWare Integration Options